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FAQ

How can I place an order with Oh My Packaging?

Oh My Packaging is a web based business therefore orders can only be placed online. However you can call us for any queries or delivery information. Ordering online helps cut our admin costs therefore we are able to provide you with competitive prices and efficient delivery service on our vast product range.

How will I know my order has been confirmed?

Once you place an order with us you will receive an email confirming your order is being processed, once your order has been dispatched you will then receive a second email. If you then would like a tracking number please contact us and we will be able to provide you with a reference number.

Is there a minimum order?

No we don’t have a minimum order however you will have to order either a case or pack depending on the product and how they are sold.

Do you deliver worldwide?

Unfortunately we only deliver to UK Mainland addresses only and therefore we do not offer worldwide shipping.

Do I need an account to order from your website?

It is useful for you as a customer to register on our website which makes future orders easier and enables you to view your order history and account. However you can use the guest check out if you prefer not to register.

Is your website secure?

Our website is encrypted with 128 bit SSL certificate to ensure our website is safe.  When making a payment you will see a pad lock on the bottom left hand corner which guarantees your safety.

Do you store my credit card details?

No we don’t store any credit card details as you are transmitting securely and directly with the bank.

I don’t require an item can I return it?

If you don’t require an item or have changed your mind you can return it within 14 days. The item must be in its original packaging and must be sealed. Your only cost will be to pay postage and you will be issued a refund or an exchange.

If you require any further information please contact us via email sales@ohmypackaging.co.uk

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Need help? 0844 335 0556
sales@ohmypackaging.co.uk